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IT Support Specialist

3 months ago

Burngreave, Sheffield, United Kingdom Corecom Consulting Full time £24,000

IT Support Specialist - Up to £25K - 4 days on site
Explore the details of this role to understand the necessary skills, including relevant interpersonal abilities and software proficiencies required for success.

Corecom Consulting is a prominent provider in the technology sector, seeking to expand its support team.

The IT Support Specialist will be tasked with delivering first-level assistance to internal personnel and partners. This position necessitates participation in a split shift schedule to guarantee coverage during busy and quieter times. The specialist will manage incoming support requests, conduct checks on collaboration tools, address network connectivity challenges, and assist with onboarding and offboarding processes. The role involves utilizing a ticketing system for issue tracking, change management, and asset oversight, as well as a CRM platform for customer relationship management. The ideal candidate should be methodical and committed to IT service management principles.

Essential Qualifications:

  • Exceptional customer service abilities and a client-focused approach.
  • Familiarity with device management and user account administration.
  • Capability to operate within a structured environment and comply with IT service management standards.
  • Strong analytical skills and meticulous attention to detail.
  • Ability to function autonomously and collaboratively in a dynamic setting.

Advantages:

  • Competitive salary of £25K
  • Additional compensation for weekend shifts (remote work available on weekends)
  • Opportunities for professional development

For further details regarding this position, please reach out for more information.