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Information and Communication Technology Support Technician
3 months ago
Job Overview
ICT Support Technician, Band 4 (Fixed Term)
In the realm of Healthcare, the reliability of our digital services is paramount. At Birmingham and Solihull Mental Health NHS Foundation Trust, we pride ourselves on having a dedicated team of technical experts, support engineers, and application specialists who develop, support, and maintain our systems internally.
We are seeking a motivated and enthusiastic ICT Support Technician to join our team, responsible for delivering effective technical assistance to resolve ICT support inquiries.
This position is a fixed-term contract, and the successful candidate will be expected to travel across various sites as needed.
Key Responsibilities
The role encompasses the installation of user hardware and software, along with the deployment of ICT systems.
Additionally, the technician will be responsible for the timely maintenance of technical documentation and asset management systems utilized by the team.
Candidates should possess strong communication and organizational skills, as interactions will occur with staff across all levels of the Trust's Corporate and Clinical Services.
A comprehensive understanding of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, and an in-depth familiarity with the MS Office suite of products is essential.
About Our Organization
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our dedicated team of 4000 clinical and support staff works tirelessly to enhance mental health and wellbeing for the 70,000 individuals we serve annually. We offer a diverse range of mental health services across Birmingham and Solihull, alongside specialized services on a national scale. Our commitment to medical, nursing, and psychology training, coupled with our esteemed reputation for research and innovation, sets us apart.
Our community is culturally rich and diverse, facing challenges that increase the demand for our services. We are dedicated to ensuring that everyone has access to the support they require. Our team is compassionate, inclusive, and committed to delivering exceptional care to our community. If you are looking for a place where you can truly make a difference in people's lives, consider joining our team.
Application Information
For detailed information regarding the main responsibilities, please refer to the attached job description and person specification.
Important Note
We are unable to accommodate applications from individuals requiring sponsorship to work in the United Kingdom.
Qualifications & Experience
Essential Requirements
- 5 GCSEs at grade C or above
- Significant hands-on experience in first and second line technical support
Knowledge & Skills
Essential Requirements
- Up-to-date knowledge of PC hardware.
- Proficient understanding of all Windows Desktop platforms, including Windows 365, and a thorough knowledge of the MS Office Suite.
- Ability to communicate effectively with all levels of Trust staff on both technical and non-technical matters.
Desirable Skills
- Familiarity with LAN/WAN concepts.
- Understanding of internet and intranet concepts.
Key Skills
Essential Skills
- Proactive problem-solving abilities with a focus on identifying and resolving issues.
- Capability to meet tight deadlines while prioritizing workload effectively.
- Competence in researching information online.
- Customer-oriented approach with strong attention to detail.
Desirable Skills
- A current full driving license.
