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Administrative Support Officer

2 months ago

Hull, Kingston upon Hull, United Kingdom Sanctuary Group Full time

Job Summary

The Administration Officer will provide quality administrative support for our maintenance function, ensuring effective and efficient administrative systems are delivered, maintained, and monitored. This role will involve monitoring, managing, and answering queries and contact from customers, suppliers, and contractors.

Key Responsibilities

  • Deliver, maintain, and monitor effective and efficient administrative systems.
  • Monitor, manage, and answer queries and contact from customers, suppliers, and contractors.
  • Support Sanctuary Property Services by ensuring accurate and timely information is collected, collated, prepared, and presented.
  • Deliver services to the appropriate KPIs and service standards, responding effectively and efficiently, working to deadlines and targets.

Requirements

  • Proven experience of working in a similar administrative role within a customer-focused environment.
  • Some experience of producing and analyzing statistical information would be advantageous.
  • Team player with the ability to also work independently and use your own initiative.
  • Strong working knowledge of Microsoft Word & Excel (or similar).
  • Proven experience of working to deadlines with the ability to prioritize your own workload.

Why Work for Us?

Sanctuary Group is a leading social landlord, providing good quality, affordable homes in communities that residents can be proud of. As a not-for-profit organization, we reinvest any surplus back into the local communities we serve.

Our Benefits

  • 23 days annual leave (rising to a maximum of 28 days) plus public holidays.
  • A pension scheme with employer contributions from Sanctuary Group.
  • Life Assurance.
  • Employee Advice Service including counseling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts.
  • Wellbeing support and tools.
  • Employee recognition scheme.