Retail Operations Assistant

7 days ago


Wolverhampton, Wolverhampton, United Kingdom Boots Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Retail Operations Assistant. As a key member of our store team, you will play a vital role in ensuring the smooth operation of our store, providing excellent customer service, and contributing to the success of our business.

Key Responsibilities
  • Order Fulfillment: Process online customer orders to a high standard using a handheld device, prepare online customer orders for customers to collect from store or home delivery, and obtain the relevant information and locate the required stock from the stockroom and salesfloor to pack and dispatch online orders.
  • Store Operations: Support the store's daily operational activities, including stocking shelves and general housekeeping, and work as a team to solve any issues and meet daily targets.
  • Customer Service: Provide excellent customer service, communicate and listen effectively, and work collaboratively as part of a team.
Requirements
  • Essential Skills: Enjoy following process and working at pace, enjoy working collaboratively as part of a team, communicate and listen effectively, and be comfortable learning about and using new technology, including handheld mobile devices to process online orders.
  • Desirable Skills: Experience in a retail or warehouse environment and familiarity with the products Boots sells so you can quickly identify them to pack online orders.
What We Offer
  • Generous Employee Discounts: Enjoy discounts on Boots products and services.
  • Employee Assistance Programme: Access to free, 24/7 counselling and support through TELUS Health.
Why Boots

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.



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