Enterprise Network Architect

1 month ago

Milton Keynes, Milton Keynes, United Kingdom F5 Full time
Unlock Your Potential as an Enterprise Network Engineer at F5

At F5, we're passionate about empowering organizations to create, secure, and run applications that transform the digital world. As an Enterprise Network Engineer, you'll play a critical role in helping our customers achieve their goals.

About the Role

This is a senior technical support role within F5 Global Services, where you'll provide expert-level support to resolve complex software and hardware issues related to F5 products. You'll have the autonomy to resolve technical issues of any complexity, and your expertise will be sought after by peers and customers alike.

Key Responsibilities
  • Provide Tier-3 technical support to resolve software and hardware issues related to F5 products.
  • Develop innovative debug/repro tools and solutions to problems and prove them out in a lab environment.
  • Build strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
  • Work with Product Development and Product Management to ensure products are developed in ways that enable our customers' businesses with minimal friction.
  • Participate in a knowledge-centric support environment via article/documentation creation, training, and mentoring Tier 2 engineers.
Requirements

To succeed in this role, you'll need:

  • Deep conceptual knowledge of software and networking protocols, including Linux/UNIX and the OSI model.
  • Subject matter technical knowledge of and experience troubleshooting Linux/UNIX and entire OSI model (TCP/IP, SSL/TLS, HTTP, etc).
  • Detailed protocol analysis using tools such as tcpdump, TShark, or Wireshark.
  • Ability to reproduce issues using appropriate tools (e.g., Socat, Scapy, tcpreplay, netcat).
  • Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
  • Good analytical problem-solving abilities and attention to detail.
  • Customer support experience with enterprise-level corporate customers in production environments.
  • Good interpersonal and presentation skills, both oral and written.
What We Offer

At F5, we're committed to creating a culture that supports your growth and well-being. You'll enjoy:

  • A dynamic work environment with opportunities for professional development and growth.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone can thrive.

We're excited to hear from you If you're passionate about technology and customer support, and you're looking for a challenging and rewarding role, we encourage you to apply.

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