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Head of IT Service Management

2 months ago

Walsall, Walsall, United Kingdom HomeServe UK Full time £8,500

About HomeServe UK

HomeServe UK is a leading provider of home emergency and repair services, dedicated to delivering exceptional customer experiences and building strong relationships with our customers.

The Role

We are seeking a highly experienced and skilled Director of IT Service Delivery to lead our IT service management functions, ensuring seamless delivery of IT services that support our business operations.

Key Responsibilities

  • Oversee IT service delivery functions, including service desk, end-user computing, and application support.
  • Develop and execute an IT service strategy aligned with business goals and ITIL best practices.
  • Lead the implementation of regulatory frameworks, such as operational resilience and SOx.
  • Manage key stakeholder relationships at the executive board level.
  • Drive innovation in service/infrastructure/security through automation and AI.
  • Ensure robust business continuity and IT disaster recovery plans.
  • Play a key role in the technology leadership team, fostering collaboration and driving change.

About You

We're looking for a seasoned leader with a strong background in IT service delivery and a passion for excellence. You'll need:

  • Proven leadership experience, particularly in leading large teams through change.
  • Deep knowledge of ITIL, service management, and infrastructure services.
  • Strong commercial acumen with experience managing IT budgets and vendor relationships.
  • Ability to inspire and influence at all levels, with a focus on colleague engagement.
  • A strategic mindset combined with a hands-on approach.

Why HomeServe UK?

Be part of a forward-thinking organization where your leadership will directly impact our success. We offer a collaborative environment, opportunities for professional growth, and a commitment to employee well-being.