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Client Relationship Specialist

2 months ago

London, Greater London, United Kingdom Houseful Full time

Houseful - Client Relationship Specialist - Customer Retention

Remote Position

Houseful is dedicated to empowering individuals to make informed choices regarding their residences. We host a collection of reputable brands that are transforming the real estate sector.

We are currently seeking a Client Relationship Specialist - Customer Retention to become a part of our team. In this position, you will be tasked with preserving and expanding our clientele throughout the UK.

Primary Responsibilities
  • Efficiently manage customer cancellations and renewals.
  • Proactively reach out to clients to provide value-driven solutions.
  • Address customer complaints and inquiries with professionalism.
  • Keep precise client records and interact effectively with both internal and external stakeholders.
  • Engage in initiatives aimed at revenue enhancement for our product offerings.

Qualifications

  • Experience in B2B retention and sales.
  • Exceptional organizational and time management abilities.
  • Capability to swiftly adapt to a dynamic work environment.
  • A strong desire to contribute to the success of an expanding organization.
Preferred Skills
  • Experience in real estate, software, or digital media.
  • Familiarity with a diverse range of product offerings.
To excel in this role, you should
  • Collaborate effectively within a team.
  • Be enthusiastic about providing positive customer experiences.
  • Commit to ongoing learning and knowledge sharing with peers.

Houseful provides a variety of benefits, including flexible working arrangements, annual leave, parental leave, and more to promote your well-being and professional development.