Job Summary:

Collections Specialist sought by CCR Recruitment Group to join a fast-growing specialist in their field. This is a key customer-facing role predominantly telephony based, assisting clients and their customers in finding solutions to manage outstanding bills and arrears.

Daily Duties:

• Assist clients and their customers in resolving outstanding debts through telephony-based interactions.
• Collaborate with field agents to set up and agree payment plans, and process payments from customers.
• Operate in a contact centre environment, handling both inbound and outbound calls.
• Respond to incoming calls from clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and clients' criteria.
• Support clients' customers with general queries and provide assistance with payment plans and other related matters.
• Make outbound calls to clients' customers to establish contact and resolve outstanding debts.
• Update relevant CRM systems with information from calls, including updates, resolutions, and other relevant data.
• Liaise directly with clients to establish correct resolutions for their customers.
• Adhere to company-agreed quality framework for managing calls.
• Drive personal performance to achieve required standards.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced contact centre environment.
• Excellent problem-solving and negotiation skills.
• Proficiency in CRM systems and ability to learn new software.
• Ability to work independently and as part of a team.