Hotel Ambassador

1 week ago


Central London, United Kingdom Leonardo Royal Hotel London St. Paul's Full time

About the Role

We are seeking a highly skilled and enthusiastic Hotel Ambassador to join our team at Leonardo Royal Hotel London St. Paul's. As a key member of our Guest Relations team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities

  • Act as a point of contact for guests, providing information and assistance with their queries and requests.
  • Support guests with luggage and heavy items, ensuring their safety and comfort.
  • Work closely with the Guest Relations team to deliver on guests' requests and exceed their expectations.
  • Be an ambassador for the hotel, promoting a positive and welcoming atmosphere for all guests.
  • Develop a good knowledge of the local area, providing recommendations and insights to guests.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing job-related training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to work with a leading hotel brand and contribute to our continued success.

Requirements

  • Excellent communication and interpersonal skills.
  • A positive and friendly attitude, with a passion for delivering exceptional customer service.
  • The ability to work well under pressure and as part of a team.
  • A good knowledge of the local area and its attractions.

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