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Customer Engagement Specialist
2 months ago
Customer Engagement Representative Role
About Sheridan Ward Recruitment Services
£25,300 + bonus
Sheridan Ward Recruitment Services is a dynamic and fast-paced business that is seeking a highly skilled Customer Engagement Representative to join their team. This role requires a candidate with a proven background in customer service or account management, who is passionate about building relationships with customers and ensuring seamless experiences.
The ideal candidate will possess excellent communication skills, IT/admin skills, and previous office-based experience. They will be able to work closely with the sales team to generate leads and provide exceptional customer service.
Key Responsibilities:
- Make outbound calls to customers to build relationships and identify new business opportunities
- Handle incoming calls in a professional and courteous manner
- Ensure customer details are accurate and up-to-date on the system
- Collaborate with the sales team to generate leads and drive business growth
- Develop and implement strategies to improve customer engagement and satisfaction
Benefits:
- Free onsite parking
- Bonus scheme with potential for additional earnings
- Pension scheme
- Life assurance
