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Customer Service Representative

2 months ago

Cambridgeshire and Peterborough, United Kingdom Workingmums Full time

Job Summary:

We are seeking a highly skilled and fluent German speaker to join our team as a Customer Service Executive at Workingmums. As a key member of our customer service team, you will be responsible for providing exceptional customer service to clients primarily based in the German speaking region, while also covering the English speaking markets.

Key Responsibilities:

  • Provide high-quality customer service via phone or email to clients in the German and English markets.
  • Deal with incoming calls and respond to customer inquiries in a prompt and professional manner.
  • Assist with new customer onboarding and process orders received via various channels.
  • Build long-term relationships with clients by providing personalized support and solutions.

Requirements:

  • Fluent in German and English.
  • Strong customer focus and professional approach.
  • Excellent communication skills, both oral and written.
  • Ability to work effectively as part of a team.
  • Good computer skills.
  • Positive attitude and willingness to learn.

What We Offer:

A competitive starting basic salary of up to £27,000, plus attractive company benefits and a dynamic work environment.