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Technical Support Engineer

2 months ago

Portishead, North Somerset, United Kingdom TRIA Full time

Job Opportunity at TRIA

3rd Line Support Position

Up to £45,000 + Benefits

We are seeking an experienced 3rd Line Support Engineer to join our team at TRIA, a leading IT Managed Service Provider. The successful candidate will be responsible for providing technical support to our clients.

Key Responsibilities:

  • Engage with clients to provide effective technical support
  • Prioritize and manage allocated tickets, ensuring timely resolution
  • Provide in-depth diagnosis and resolution of technical issues
  • Act as a point of escalation for technical queries from the 1st and 2nd line teams

Requirements:

  • Previous experience in IT support at 3rd line level
  • Experience in administering and supporting the latest Microsoft Technologies
  • Ability to build, configure, and support Windows desktop systems

This role offers an exciting opportunity to contribute to the success of our company and progress your career further with routes into cyber security.