Reservation Coordinator
4 weeks ago
Accommodation and Events Coordinator
We are seeking a highly organized and detail-oriented Accommodation and Events Coordinator to join our team at Accor. As a key member of our hotel operations team, you will be responsible for coordinating and managing all aspects of accommodation and events, ensuring seamless execution and exceptional customer experiences.
Main Responsibilities:- Coordinate and manage daily reservations checks from all platforms, ensuring accurate and up-to-date information.
- Monitor and manage back-ups, comments, and payments, ensuring timely and efficient processing.
- Check and verify OTA commissions on a daily basis, ensuring accurate and timely payments.
- Submit weekly commissions on Fastcom, ensuring timely and accurate reporting.
- Update various trackers on a daily basis, including no-shows, cancellations, and other key performance indicators.
- Manage reservations and booking enquiries via telephone, email, and face-to-face interactions, providing exceptional customer service and support.
- Develop and maintain in-depth knowledge of our hotel's bedrooms and events, enabling confident and informed interactions with clients.
- Arrange and deliver hotel show arounds in a professional and knowledgeable manner, showcasing our hotel's amenities and services.
- Support group bookings from initial enquiry to final execution, liaising with other departments as needed.
- Serve as the primary point of contact for client enquiries regarding accommodation and meeting and events, providing timely and accurate responses.
- Coordinate and deliver exceptional administrative support for events, including corporate bookings, private functions, and weddings.
- Arrange and conduct hotel show arounds to promote the sale of accommodation and/or meeting space, highlighting our hotel's unique offerings and services.
- Build and maintain strong relationships with key clients, identifying opportunities for future business and growth.
- Provide detailed function plans to hotel operations teams, ensuring seamless execution and exceptional customer experiences.
- Maintain the accuracy and integrity of our in-house reservations system, ensuring timely and efficient processing.
- Respond to all booking enquiries in a timely and professional manner, ensuring seamless execution and exceptional customer experiences.
- Work with multinational colleagues and be part of a global community of hospitality industry professionals.
- Develop your career and take advantage of opportunities for growth and advancement.
- Enjoy special staff rates at our hotels, as well as free gym access and other perks.
- Take advantage of discounted hotel rates worldwide, as well as free night stays and discounts at Accor restaurants.
- Participate in personal development programs and continuously learn and develop yourself with our Accor Academy.
- Enjoy a great work environment and colleagues, as well as a pension scheme and 28 days of holiday, including bank holidays.
- Take advantage of free parking, apprenticeship schemes, and other benefits that support your wellbeing and professional growth.
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, coordinating events, and providing exceptional customer service.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, coordinating events, and providing exceptional customer service.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, coordinating events, and providing exceptional customer service.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, coordinating events, and providing exceptional customer service.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and...
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Reservation Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, coordinating events, and providing exceptional customer service.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and...
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Reservation Coordinator
1 month ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionAccor is seeking a highly skilled and organized Reservationist to join our team. As a key member of our hotel operations team, you will be responsible for managing reservations, bookings, and customer inquiries.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and completeness.Process and verify...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionMain Responsibilities:Conduct daily reservations checks from various platforms to ensure accurate and up-to-date information.Verify and update reservations, comments, payments, and commissions on a daily basis.Monitor and submit OTA commissions on a weekly basis.Update trackers and reports on a daily basis to maintain accurate records.Manage...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionMain Responsibilities:Conduct daily reservations checks from various platforms to ensure accurate and up-to-date information.Verify and update reservations, comments, payments, and commissions on a daily basis.Monitor and submit OTA commissions on a weekly basis.Update trackers and reports on a daily basis to maintain accurate records.Manage...
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Reservation Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionMain Responsibilities:Conduct daily reservations checks from various platforms to ensure accurate and up-to-date information.Verify and update reservations, comments, payments, and commissions on a daily basis.Monitor and submit OTA commissions on a weekly basis.Update trackers and reports on a daily basis to maintain accurate records.Manage...
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Reservation Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionMain Responsibilities:Conduct daily reservations checks from various platforms to ensure accurate and up-to-date information.Verify and update reservations, comments, payments, and commissions on a daily basis.Monitor and submit OTA commissions on a weekly basis.Update trackers and reports on a daily basis to maintain accurate records.Manage...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, bookings, and events, ensuring seamless customer experiences and maximizing revenue opportunities.Main Responsibilities:Manage daily reservations checks from various...
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Reservation Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccor is seeking a highly organized and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing hotel reservations, bookings, and events, ensuring seamless customer experiences and maximizing revenue opportunities.Main Responsibilities:Manage daily reservations checks from various...
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Reservation Coordinator
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionAccommodation and Events CoordinatorWe are seeking a highly organized and detail-oriented Accommodation and Events Coordinator to join our team at Accor. As a key member of our hotel operations team, you will be responsible for coordinating and managing all aspects of accommodation and events, ensuring seamless execution and exceptional...
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Reservation Coordinator
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionAccommodation and Events CoordinatorWe are seeking a highly organized and detail-oriented Accommodation and Events Coordinator to join our team at Accor. As a key member of our hotel operations team, you will be responsible for coordinating and managing all aspects of accommodation and events, ensuring seamless execution and exceptional...
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Hotel Reservation Coordinator
2 months ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Hotel Reservation Coordinator. As a key member of our front desk team, you will be responsible for managing reservations, coordinating events, and providing exceptional customer service to our guests.Main ResponsibilitiesManage daily reservations checks from...
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Reservation Coordinator
1 month ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionAccor is seeking a highly skilled and organized Reservationist to join our team. As a key member of our hotel operations team, you will be responsible for managing reservations, bookings, and customer inquiries.Main Responsibilities:Manage daily reservations checks from various platforms, ensuring accuracy and completeness.Process and verify...
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Reservation Coordinator
1 week ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Description:As a Reservationist at Accor, you will be responsible for managing daily reservations checks from various platforms, ensuring all back-ups, comments, and payments are accurate. You will also be responsible for checking OTA commissions, submitting weekly commissions on Fastcom, and updating various trackers on a daily basis. Additionally, you...
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Reservation Coordinator
1 month ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionAs a key member of our hotel team, you will be responsible for ensuring seamless guest experiences through efficient reservation management, exceptional customer service, and effective coordination of events and meetings.Main Responsibilities:Manage daily reservations, ensuring accurate and up-to-date information across all platforms.Conduct...
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Reservation Coordinator
1 month ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob DescriptionAs a key member of our hotel team, you will be responsible for ensuring seamless guest experiences through efficient reservation management, exceptional customer service, and effective coordination of events and meetings.Main Responsibilities:Manage daily reservations, ensuring accurate and up-to-date information across all platforms.Conduct...
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Reservation Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeJob Title: ReservationistAccommodation and Events SpecialistWe are seeking a highly organized and customer-focused Reservationist to join our team at Accor. As a key member of our hotel operations team, you will be responsible for managing reservations, bookings, and guest experiences.Main Responsibilities:Manage daily reservations checks from various...
