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Installation Support Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom UCC Coffee Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Equipment Installation Coordinator at UCC Coffee. As a key member of our operations team, you will play a vital role in ensuring the smooth installation of coffee machines for our customers.

Key Responsibilities

  • Provide first-line support to customers for arranging coffee machine installations, ensuring timely and efficient delivery of equipment.
  • Collaborate with our sales team to process customer orders, ensuring seamless communication and coordination.
  • Act as the primary point of contact for customers regarding equipment requests and queries, providing prompt and accurate responses.
  • Work closely with internal teams to plan equipment allocations, ensuring optimal stock management and availability.
  • Review and maintain accurate records of stock management, ensuring relevant coffee machine equipment is available to meet customer demands.
  • Contribute to the maintenance of our customer database, ensuring system data is up-to-date and aligned with customer information.
  • Assist the team with projects and ad-hoc tasks as required, demonstrating flexibility and a willingness to support the business.

About You

We are looking for a passionate and detail-oriented individual who is committed to providing exceptional customer service. If you have a strong ability to work under pressure, handle challenging situations, and possess excellent data entry skills, we want to hear from you.

What We Offer

  • A competitive salary of up to £26k.
  • 25 days of annual leave, plus bank holidays.
  • A comprehensive pension scheme.
  • Employee Assistance Programme (EAP).
  • Life Assurance.
  • Other company benefits.