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Accommodation Team Leader

2 months ago

Leicester, Leicester, United Kingdom Page Personnel Sales Full time

About Our Client

Page Personnel Sales is a leading recruitment agency in the Professional Services industry, dedicated to delivering exceptional service and advice to our clients. We pride ourselves on our robust team of professionals who work together to maintain our high standards.

**Job Description**

We are seeking a highly skilled and experienced Team Leader to join our team. The successful candidate will be responsible for:

  • **Leading a customer service team** to deliver excellent service and ensure high levels of customer satisfaction.
  • **Implementing strategies** to improve quality and productivity, and driving continuous improvement across the team.
  • **Training and mentoring** team members to develop their skills and knowledge, and support their career development.
  • **Handling escalated customer complaints or enquiries**, and resolving issues in a timely and professional manner.
  • **Monitoring and reporting** on team performance, and identifying areas for improvement.
  • **Collaborating with other departments** to ensure consistency in service and delivery.
  • **Implementing and adhering to company policies**, and ensuring compliance with regulatory requirements.
  • **Participating in recruitment and appraisal processes**, and contributing to the development of the team.

The Successful Applicant

We are looking for a candidate with:

  • **Proven experience** in a similar role, with a strong track record of delivering high-quality results.
  • **Proven leadership skills**, with the ability to motivate and inspire a team.
  • **Excellent communication and interpersonal skills**, with the ability to build strong relationships with colleagues and clients.
  • **The ability to develop strategies** to improve service and productivity, and drive business growth.
  • **Experience in handling escalated customer complaints or enquiries**, and resolving complex issues.

What's on Offer

  • A competitive salary, ranging from £28,000 to £30,000 per annum.
  • A vibrant and professional working environment, with opportunities for growth and development.
  • The chance to work in a leading recruitment agency, with a strong reputation for delivering exceptional service.
  • Great benefits package, including [insert benefits].