Banquet Director

Job Title: Events Manager

Job Summary:

We are seeking a highly motivated and organized Events Manager to join our team at Pale Hall, a prestigious Relais & Châteaux hotel. As an Events Manager, you will be responsible for planning, coordinating, and executing events of all kinds, ensuring seamless execution and exceeding client expectations.

Key Responsibilities:

• Receive and respond to event inquiries, providing prompt and professional communication to clients.
• Meet with clients to discuss event details, conduct show rounds, and provide personalized service.
• Liaise with internal teams, including the General Manager, Head Chef, and department heads, to ensure event requirements are met.
• Coordinate with external contractors and service providers to deliver exceptional events.
• Develop and maintain relationships with suppliers, negotiating favorable prices and building successful partnerships.
• Prepare and submit contracts, arrange payments, and ensure timely communication with clients.
• Attend events to provide continuity and reassurance to clients, ensuring exceptional service and exceeding expectations.
• Follow up with clients after events to gather feedback, note recommendations for improvement, and promote Pale Hall as an events venue.
• Actively promote and market Pale Hall through media and platforms, representing the hotel and its values.
• Contribute to the hotel's promotional activities, updating and refreshing the website, and building relationships with industry partners.
• Take responsibility for Pale Hall's social media presence, creating engaging content and maintaining a strong online presence.
• Stay up-to-date with hotel packages, incentives, and menus, anticipating demand and promoting services to maximize sales opportunities and revenue.
• Participate in revenue maximization efforts and contribute to a high standard of performance and continuous improvement of staff skills and attitude.
• Display a positive, willing, and professional attitude at all times.

Requirements:

• Motivated and organized individual with a keen eye for detail.
• Ability to use initiative to achieve results and exceed expectations.
• High standards of grooming and personal presentation.
• Excellent communication skills to engage with clients, colleagues, and guests at all levels.
• Enthusiastic and flexible attitude towards the role and a commitment to providing exceptional service.

What We Offer:

• Competitive salary of £32,000 to £35,000 per annum.
• Meals on duty.
• Onsite parking.
• Generous employee discounts.

Working Hours: Five days over seven, Monday to Sunday.