CRM System Analyst

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Thorpe Molloy McCulloch Recruitment Ltd Full time
Job Title: CRM System Analyst

We are seeking a highly skilled CRM System Analyst to join our team at Thorpe Molloy McCulloch Recruitment Ltd. As a CRM System Analyst, you will play a key role in supporting the Business Improvement Department in optimizing business processes, enhancing digital transformation initiatives, and maintaining the integrity of data systems.

Key Responsibilities:
  • Business Process Automation: Assist in the development, deployment, and maintenance of automated business processes using tools such as Microsoft Power Automate and Power Apps.
  • Optimize Business Processes: Analyze existing processes to identify bottlenecks and inefficiencies and propose automation solutions to improve performance and productivity.
  • Data Management & Analysis: Assist in developing and maintaining Power BI dashboards, ensuring accurate and actionable data insights for business stakeholders. Contribute to data preparation and transformation efforts using tools like Power Query, SQL, and DAX for various reporting and analytical requirements.
  • Ensure Data Integrity: Implement data validation rules and error handling mechanisms to maintain data quality and consistency across integrated systems.
  • SharePoint Administration: Support the management and optimization of SharePoint sites, libraries, and workflows to enhance collaboration and document management within the organization.
  • Technical Support & Troubleshooting: Provide technical support and troubleshooting for various IT Systems and applications, working with end-users to resolve issues and ensure seamless operation. Develop and maintain documentation for system configurations, processes, and troubleshooting procedures.
  • AI and Emerging Technology Adoption: Provide technical support and troubleshooting of SharePoint sites, libraries, and workflows to enhance collaboration and document management within the organization.
  • Training and End-User Support: Provide training and guidance to end-users on new technologies, systems, and applications to ensure effective adoption and utilization.
Requirements:
  • Bachelor's degree in computer science, information systems, or a related field.
  • Strong proficiency with MS Power Platform (Power Automate, Power Apps, Power BI).
  • Skilled in developing data visualizations and reports using Power BI or similar business intelligence tools.
  • Familiarity with SQL, Power Query, DAX, Python, and Visual Basic for data manipulation and transformation.
  • Ability to manage and support various CRM systems such as Salesforce to optimize customer relationship management processes.
Desirable Skills & Experience:
  • Familiarity with Salesforce development, including Apex and Visualforce.
  • Knowledge of Microsoft Fabric and proficiency in using PySpark (Python) for data transformation and analytics.
  • Experience with AI tools and implementing custom AI models to drive innovation and support digital transformation initiatives.
  • Strong understanding of IoT solutions and their integration with existing business systems for data-driven decision making.

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