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Lead Product Support Specialist

2 months ago

Byfleet, United Kingdom Premier Engineering Full time
Position: Product Support Team Lead

Salary: £40,000 - £45,000 per annum based on experience

Type: Permanent

Location: Surrey

Premier Engineering is seeking a dedicated Product Support Team Lead to join our dynamic team. This role is pivotal in ensuring the effective support of our engineering and manufacturing products.

The ideal candidate will possess experience in a supervisory or managerial capacity within a manufacturing context, bringing relevant skills to the table.

Key Qualifications:
- Proven background in Product Support Leadership or After-Sales Service roles
- Experience in engineering or manufacturing sectors
- Demonstrated leadership capabilities managing a small team
- Familiarity with the after-sales product support process, including installations, service, spares, and repairs
- Strong verbal and written communication skills

Responsibilities:
- Oversee activities related to after-sales support for company products
- Manage installations, service contracts, and ongoing product assistance
- Lead and develop the team, including training, performance reviews, and recruitment
- Maintain and enhance service contracts while identifying opportunities for growth
- Plan and supervise product installations through Product Support Engineers to ensure efficient delivery
- Coordinate the supply of spare parts and repairs
- Collaborate with colleagues across various departments
- Contribute to the leadership team

If you meet the qualifications and are looking for a rewarding opportunity, we encourage you to consider this position.