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System Manager
2 months ago
We are seeking an experienced IT professional to oversee and manage our IT system infrastructure. The ideal candidate will have over 15 years of experience in system management, with a strong background in both technical and non-technical skills.
This role requires hands-on activities while maintaining oversight, control, and guidance. You will be responsible for delivering operational excellence and robust uptime performance to meet the needs of the business and its associated customer base, ensuring the geographical region of the UK and SA are optimally configured and safeguarded against the cyber threat landscape, aligning with Teleperformance's global security standards and best practices.
You will drive change through innovation and best practices while maintaining commercial awareness for overall cost management and spend control.
Key Responsibilities:- Strategic Planning: Develop, contribute, lead, and implement IT strategies that align with the company's goals and objectives.
- System Management: Oversee the installation, configuration, and maintenance of hardware and software systems.
- Team Leadership: Lead and mentor a team of IT professionals, providing guidance and support.
- Performance Monitoring: Monitor system performance and ensure the reliability and security of IT infrastructure.
- Budget Management: Manage the System IT budget, ensuring cost-effective solutions and resource allocation.
- Risk Management: Identify and mitigate risks associated with IT systems and associated infrastructure.
- Stakeholder Communication: Communicate effectively with stakeholders, including senior management, to provide updates and recommendations.
- Project Management: Support business-wide projects from conception to completion, ensuring timely delivery and adherence to schedule.
- Monitor and Maintain systems KPI's and SLA's: Ensure they are met at all times.
- Work with the Head of Infrastructure: Identify, recommend, and implement new technologies that can improve the efficiency and effectiveness of Teleperformance's system's infrastructure.
- Develop, implement, and support the testing: Of IT disaster recovery and business continuity plans to ensure that Teleperformance UK + SA can continue to operate in the event of an outage or other disruption.
- Manage a 24 x 7 On Call Support rotation: Should be an escalation point for any outages.
- System Administration: Proficiency in managing Windows, Linux, and Unix systems. Windows Server, AD Domain Services, DHCP, DNS, vSphere, Hyper-V, Exchange + M365, Web Filtering (Zscaler preferable), MECM, Veeam, Solarwinds, Splunk, HPE Hardware (Proliant, Synergy, Nimble, OneView)
- Cloud Computing: Knowledge of cloud platforms, Azure preferable.
- Security: Strong understanding of cybersecurity principles and practices.
- Scripting and Automation: Proficiency in scripting languages like Python, PowerShell, or Bash.
- Proficient with industry-wide security standards: Privacy, and framework such as PCI-DSS, CE/CE+, GDPR etc.
- Leadership: Proven ability to lead and inspire a team.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Adaptability: Flexibility to adapt to changing business needs and technologies.
- Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
- Ability to work independently: And collaboratively with other members of the IT team.
- Strong and proven leader: With interpersonal skills.
- Clear and concise communication: When interfacing with senior leadership.
- Works well under pressure: Ability to drive solutions with minimal interactions from senior team.
- Commercially aware: Of the importance of cost optimization and efficient vendor management.
Qualifications:
- Bachelor's degree: In Computer Science, Information Technology, or a related field.
- Relevant certifications: (e.g., ITIL, PMP, AZ etc.) are a plus.
- Extensive experience: In system management and IT leadership roles.
