Duty Manager
3 days ago
Job Title: Duty Manager
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Duty Manager at Hillbrow Health & Wellbeing. As a key member of our team, you will be responsible for providing a friendly, safe, and efficient service to all our customers.
Key Responsibilities
- Lead and motivate your teams to deliver excellence in all areas of operating a busy centre.
- Supervise staff, ensuring they meet targets and respond to changing priorities.
- Provide exceptional customer service, ensuring a positive experience for all visitors.
- Work collaboratively with colleagues to achieve business objectives.
Person Specification
Disposition (Essential)
- Customer focused
- Driven and Enthusiastic
- Passion for providing exceptional service
- Can do attitude
- Pro-active
- Team Player
Experience (Essential)
- Staff supervision and leadership experience.
Experience (Desirable)
- Previous experience of work in a customer-focused service delivery environment.
- Cash handling and reconciliation experience.
- Ability to calculate figures for a wide range of applications.
Qualifications (Essential)
- National Pool Lifeguard Qualification (NPLQ)
Qualifications (Desirable)
- Current First Aid Certificate
- Pool Plant Operators Qualification
- Coaching qualification in one or more sports
Skills (Essential)
- Strong interpersonal skills
- Good organisational skills
- Leadership and coaching experience
- Excellent time management
Skills (Desirable)
- Experience of recruiting, training, and developing staff
- Familiarity with Microsoft Office applications
Other (Essential)
- Flexibility to adapt to changing demands
- Ability to follow Wave Active Limited Policies and Procedures
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