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Luxury Brand Store Manager

2 months ago

London Area, United Kingdom SIDLER SA Full time

**About the Role**

We are seeking a highly skilled and experienced Store Manager to lead our luxury brand concession in Harrods. As a key member of our team, you will be responsible for creating a unique and personalized shopping experience for our discerning customers.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver exceptional service.
  • Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity.
  • Assess and improve team performance, providing coaching and feedback to drive results.
  • Oversee opening and closing procedures, ensuring seamless operations.
  • Manage budgets and key performance indicators (KPIs) to drive business growth.
  • Drive business development, PR activities, and customer relationship management (CRM) initiatives.
  • Lead and manage a team of approximately 2-3 resources, fostering a positive and productive work environment.

Requirements:

  • Proven experience in store management, with a focus on motivating and developing staff.
  • Excellent customer relationship management and development skills, with a strong network of contacts.
  • Fluent in English, with excellent communication and interpersonal skills.
  • Passionate about storytelling, lifestyle, and luxury, with a deep understanding of the industry.