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Asset Servicing Team Lead

1 month ago

Manchester, United Kingdom AJ Bell Management Limited Full time
Lead Our Dealing Services Team

We're seeking an ambitious individual to lead our Dealing Services Team at AJ Bell Management Limited. As a Team Leader, you'll provide leadership and direction to your teams, ensuring we achieve specific team objectives and deliver an excellent customer experience.

Key Responsibilities:
  • Manage inbound telephony for AJ Bell products
  • Ensure all complaints are communicated in line with agreed processes
  • Ensure FCA regulations are complied with at all times
  • Ensure internal and group service level agreements (SLAs) are met in full
  • Investigate and resolve queries/issues by liaising with areas of the business, ensuring standards and timelines are met
  • Produce and deliver monthly MI to track service levels
  • Manage and develop staff to ensure consistent quality of client service
Required Experience/Skills:
  • Experience within an equity and collectives trading environment
  • Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English
  • Knowledge of shares and unit trusts
  • Specific technical working knowledge of a telephony contact centre environment
  • Sound knowledge of telephony services, call management, and service level environments
  • Excellent oral and written communication skills
  • Experience in the leadership and development of others
  • Problem-solving and decision-making skills
  • Strong organisational and prioritisation skills

We offer a range of benefits, including:

  • Generous holiday allowance of 26 days, increasing up to 31 days with service, plus bank holidays
  • Casual dress code
  • Discretionary bi-annual bonus
  • Contributory pension scheme
  • Buy as you earn share scheme
  • Enhanced maternity/paternity scheme from day one
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • On-site gym and personal trainer-led classes
  • Free social events and more

AJ Bell Management Limited is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.