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Technical Support Specialist
3 months ago
Position: Technical Support Specialist - Microsoft Technologies
Compensation: £30-35k DOE
Location: Remote
Digital Waffle is seeking a proficient Technical Support Specialist to become a vital part of our dynamic and innovative team. In this role, you will play a key part in delivering outstanding IT assistance and overseeing clients' IT infrastructure. As a Technical Support Specialist, you will be responsible for providing extensive technical support, resolving intricate IT challenges, and ensuring the seamless functionality of clients' systems.
- Technical Support Specialist
- IT Assistance, Microsoft
- Cloud Solutions
- Managed Service Provider
- Technical Assistance
- Infrastructure Management
Key Responsibilities:
- Providing advanced technical assistance for a diverse array of hardware and software challenges, including Microsoft Windows, Apple OS, Office 365, and Active Directory.
- Overseeing and maintaining essential IT infrastructure components such as servers, networks, storage solutions, and virtualization systems.
- Diagnosing and resolving complex technical issues, identifying underlying causes, and implementing effective resolutions.
- Mentoring and supporting junior team members, sharing expertise, and fostering a collaborative team atmosphere.
- Contributing to the continuous improvement of IT systems and processes, identifying opportunities for enhancement, and executing solutions.
Required Qualifications:
- Solid knowledge of Microsoft technologies, including Windows Server, Office 365, and Active Directory.
- Experience in managing and supporting server, network, and virtualization infrastructure.
- Exceptional analytical and troubleshooting abilities with a focus on delivering prompt solutions.
- Strong customer service skills and the capability to build relationships with clients.
- Effective communication skills, both verbal and written, to engage with technical and non-technical stakeholders.
Preferred Qualifications:
- Cloud certifications (Azure, Microsoft 365)
- Scripting skills (PowerShell)
- ITIL certifications
This position is ideal for individuals with a few years of experience in the Microsoft technology stack within a managed service provider environment, who are seeking growth and additional training opportunities.
Please note that this role is only open to candidates located in the UK and does not offer sponsorship.
