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Head of Hospitality Operations

2 months ago

Nuneaton, Warwickshire, United Kingdom Bupa Full time

About the Role:

We are seeking an experienced Hospitality Services Manager to join our team at Bupa. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality hospitality services to our residents.

Key Responsibilities:

  • Manage and develop a team of hospitality staff, providing guidance and support to ensure excellent service delivery.
  • Oversee the management and operation of all hospitality facilities, including restaurants, cafes, and bars.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and high-quality customer experience.
  • Monitor and control costs, ensuring efficient use of resources and budget.

Requirements:

  • Proven experience in hospitality management, preferably in a care or retirement setting.
  • Strong leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and stakeholders.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Knowledge of hospitality operations, including food safety and hygiene practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative work environment.
  • Access to training and development programs.
  • A chance to make a positive impact on the lives of our residents.