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Client Relations Associate
2 months ago
Contract Overview:
Permanent, Full Time
Are you dedicated to providing outstanding client support and excited to play a role in a dynamic online retail environment? We are collaborating with a prominent digital healthcare provider to fill the role of Client Relations Associate.
Since its inception, our partner has positioned itself as a significant contributor in the healthcare industry, focusing on supplies for medical practices and residential care facilities.
They are devoted to enhancing the ongoing advancement of social care and the national health system by delivering high-quality products and services.
Your responsibilities will include addressing client inquiries, coordinating with suppliers, and ensuring the company's online platform reflects the most current information regarding products and services.
Key Responsibilities:
- Managing client inquiries via phone, email, and live chat
- Collaborating with suppliers to gather order and product details to keep clients and the website informed
- Refreshing website content
- Assisting the sales team in fulfilling client needs
- A commitment to delivering exceptional client service and a sincere interest in assisting customers
- A positive demeanor, supportive attitude, and a drive to contribute to a successful organization
- Proficiency in technology, including strong skills in Excel and Word
- The capability to manage complaints and challenging situations with professionalism
Benefits:
- Competitive Salary
- 28 days of annual leave, with an additional day for each year of service
- Options to purchase and sell leave after the probation period
- Competitive Pension Plan
- Enhanced Sick Pay with Length of Service
- Employee Discount Program
- Complimentary Parking
