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Service Technician

2 months ago

Exeter, Devon, United Kingdom South West Water Full time
About the Role

We are seeking a highly motivated and detail-oriented Service Technician to join our Control Room team in Exeter. As a Service Technician, you will be responsible for handling and interrogating alarms coming from our drinking water & wastewater networks, monitoring the welfare of our field staff, handling contacts from the emergency services, and providing a fantastic service to our stakeholders and customers.

Key Responsibilities
  • Manage and triage site alarms through the use of our alarm handling system, and field lone worker alerts in accordance with company policy
  • Analyze data and trend information on the alarm handling system
  • Raise jobs and pass to operators or field depots
  • Log operators on and off our sites via phone contact
  • Handle contacts from the Emergency Services and Environment Agency, logging information and taking necessary action
  • Develop and maintain team relations with other staff, managers, and stakeholders
  • Communicate clearly with our stakeholders and other team members, giving detailed shift handovers
  • Handle customer contacts out of hours from 10pm-7am
  • Prioritize workloads and handle high volumes at peak times
  • Provide support to the Alarm Team Manager through participation in tasks additional to daily duties
Requirements
  • Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
  • Experience of prioritizing workloads
  • Geographical knowledge of the South West
  • The ability to interrogate and analyze information
  • Resilience and the ability to stay calm when under pressure
  • Experience of working in an office-type environment
  • Awareness of the need to comply with agreed business processes
  • Experience of handling high call/work volumes
  • Excellent verbal and written communication skills with the ability to communicate at all levels
  • Experience of data handling and investigation
  • IT literate – Microsoft Office and in-house company bespoke systems
  • The ability to work under own initiative and as part of a team
What We Offer
  • Generous holiday allowance plus bank holidays
  • A discretionary Bonus
  • Competitive Contributory Pension
  • Share-save Scheme
  • Various health benefits
  • Wellbeing support programs
  • A range of Group Discounts
  • Cycle to Work Scheme
  • Financial support services

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.