Regional Operations Director

2 months ago


Lancaster, Lancashire, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Octopus Energy. As a key member of our operations team, you will be responsible for leading a team of area managers to deliver outstanding results in your region.

Key Responsibilities
  • Team Management: Foster a high-performance, data-driven culture and manage a team of 8 area managers to deliver performance, share best practices, and innovate across your region.
  • Regional Business Planning: Work with cross-functional teams to develop and deliver against an agreed, joined-up regional strategy.
  • Safety & Quality Compliance: Collaborate with the HSE and Compliance Team to ensure that all work is delivered safely and to a high standard, with a mindset of continuous improvement.
  • Engage the Region: Achieve a common goal and ensure that everyone feels part of the mission.
  • Ownership of Install Business Performance: Oversee the overall responsibility for directly and indirectly delivering against key performance metrics: utilisation, weekly install throughput, safety & compliance, team satisfaction, and retention.
  • Optimise Resource Management: Manage the optimum utilisation of multi-skilled teams across your region, empowering area managers to flex available resources to deliver the best customer outcomes.
  • Ownership of Regional Customer Experience: Take overall responsibility for customer experience within your region, delivering against agreed targets for wait times, install success, and overall customer satisfaction.
Requirements
  • Execution Focus: Proven ability to deliver results in a high-growth environment.
  • Managing High-Performance Teams: Previous experience managing customer-facing teams and first-line managers to deliver outstanding results.
  • Data-Driven Insight: Comfort diving into numbers to build analytical, data-driven insight to support decision-making.
  • Cross-Functional Collaboration: Demonstrated experience working across various business functions to drive regional success.
  • Commercial Acumen: Ability to deliver great results within set commercial limits.
  • Customer Obsession: Passion for going above and beyond for customers and ingraining this mindset within the culture.
  • Entrepreneurial Spirit: Leaders who take ownership, think creatively, and drive continuous improvement across the region.
  • Inspirational Leadership: Experience managing large, diverse teams to achieve fantastic results in a rapidly growing environment.
What We Offer
  • Unique Culture: An organisation where people learn, decide, and build quicker, with autonomy and a wide range of amazing co-owners.
  • Perks: A range of benefits that reward hard work and empower employees to unleash their potential.


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