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Sales Operations Coordinator

2 months ago

London, Greater London, United Kingdom Hales Group Full time £24,000

Sales Operations Coordinator Position

Greetings to prospective Sales Operations Coordinators Are you a detail-oriented and client-centric professional looking to become an integral part of a dynamic team? We are in search of a Sales Operations Coordinator to play a vital role in our sales processes, ensuring our customers receive outstanding support.

This position offers a remarkable chance for you to develop your expertise and contribute significantly to our success narrative. You will have the freedom to operate independently while being part of a nurturing and cooperative team atmosphere. Comprehensive training, including on our SAP system, will be provided by our Sales Office Manager.

About Hales Group

Hales Group provides an office-based role with standard working hours from 8:30 am to 5:00 pm, promoting a healthy work-life balance. You will also benefit from a 1-hour lunch break and 28 days of annual leave, along with a competitive annual salary of £24,000.

Key Responsibilities:

  • Client Interaction:
    • Serve as the main point of contact for client inquiries, ensuring prompt and effective resolutions.
    • Address and resolve client issues related to invoices, deliveries, and other matters, with a focus on achieving high levels of client satisfaction.
  • Order and Specification Oversight:
    • Meticulously compile product specifications and maintain comprehensive records for reference.
    • Process client orders, quotations, and invoices with precision to ensure accuracy in our transactions.
    • Work closely with the Operations Director and Production Department to verify accurate lead times for orders.
  • Sample and Artwork Management:
    • Ensure timely dispatch of produced samples and effectively manage follow-ups for prompt delivery.
    • Oversee artwork requests, maintaining ongoing communication with clients and the Production Department until approval is secured.
  • Fostering Client Relationships:
    • Build and enhance relationships with existing clients, providing expert guidance and support to promote business growth.
    • Regularly communicate with clients via phone and email to facilitate new orders, provide quotes, and address any needs they may have.
  • Product Knowledge and Quality Assurance:
    • Acquire a thorough understanding of our product offerings, materials, and presentations.
    • Comply with and demonstrate knowledge of all relevant sections of the company's Quality Manual and operational procedures.
  • General Responsibilities:
    • Perform additional tasks as required to effectively support the team and company objectives.

If you are interested in this opportunity, we encourage you to consider submitting your application.