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Lead Store Manager

2 months ago

Birmingham, Birmingham, United Kingdom Starbucks UK Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Starbucks UK. As a key member of our store leadership team, you will be responsible for leading the store team to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Lead the Store Team: Provide guidance, coaching, and development opportunities to store partners to ensure they have the skills and knowledge to deliver exceptional customer experiences.
  • Operational Excellence: Ensure the store operates efficiently and effectively, with a focus on quality, safety, and customer satisfaction.
  • Customer Experience: Develop and implement strategies to drive customer loyalty and retention, and ensure that all customers receive a personalized and engaging experience.
  • Business Results: Analyze sales data and customer feedback to identify opportunities to drive business growth and improve profitability.
  • Team Development: Foster a positive and inclusive store culture, and provide opportunities for store partners to develop their skills and careers.
Requirements
  • Leadership Experience: Proven experience in leading a team in a fast-paced retail or hospitality environment.
  • Operational Knowledge: Strong understanding of store operations, including inventory management, cash handling, and safety and security procedures.
  • Customer Focus: Excellent customer service skills, with the ability to develop and implement strategies to drive customer loyalty and retention.
  • Business Acumen: Strong analytical and problem-solving skills, with the ability to analyze sales data and customer feedback to identify opportunities to drive business growth.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a comprehensive training program and opportunities for career development.
  • Store Bonus Program: A store bonus program that rewards store partners for their contributions to business results.
  • Bean Stock Options: Bean stock options for all partners, giving you a stake in the success of Starbucks UK.
  • Comprehensive Training: A comprehensive training program that includes coffee knowledge and access to Starbucks Global Academy.