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Financial Services Assistant

2 months ago

Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £20,901 - £23,334
Job Description

Job Title: Financial Services Assistant

Company: Northern Powergrid

Job Type: Full-time

Location: Northern Powergrid Offices

About Us:

Northern Powergrid is a leading energy company that powers everyday life for millions of customers across the North East, Yorkshire, and northern Lincolnshire. We are committed to delivering a sustainable energy solution and being the best energy company in serving our customers.

About the Role:

We are seeking an experienced Financial Services Assistant to join our Finance department. As a dedicated member of our team, you will be responsible for providing excellent customer service, processing daily cash receipting, taking credit/debit card payments, and processing customer refund requests in a timely manner.

Key Responsibilities:

  • Process daily cash receipting and reconcile bank accounts
  • Take credit/debit card payments over the phone and process customer refund requests
  • Complete banking schedules with cheque details for collection by G4S and reconcile the same to the bank accounts
  • Upload and reconcile all debit/credit card payments received on a daily basis
  • Monitor all email correspondence and deal with any incoming email queries and telephone calls from internal and external customers
  • Provide excellent customer service and respond to customer inquiries in a timely manner

Requirements:

  • Good level of IT skills, including Financial Systems and Microsoft Office
  • Good customer service skills, with both telephone and email
  • Planning and organization skills, with the ability to work with high volumes of work to meet deadlines
  • Minimum of 5 GCSEs (or equivalent), including English and Math at grade C or 4 or above
  • NVQ Financial/Business qualifications with an understanding of financial receipting and reconciliation
  • Knowledge of Oracle-based finance systems
  • At least 2 years' experience working in a financial/cashiering role

What We Offer:

  • Competitive salary between £20,901 - £23,334
  • Enrolment into our pension scheme
  • 25 days holiday plus bank holidays
  • Free onsite parking

How to Apply:

If you are a motivated and organized individual with excellent customer service skills, please submit your application to us. We look forward to hearing from you.