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Operations Supervisor

3 months ago

Woking, United Kingdom SSP Careers Full time

Position Overview:
As a *Duty Manager* at
  • M&S, Woking Station
*Compensation: £12.22 per hour, with an additional £1.50 per hour for shifts worked between midnight and 6am, resulting in a total pay rate of £13.72 per hour.

*Work Schedule:
  • Full Time 37.5 hours, any 5 days out of 7 from 5am - midnight, with flexible shifts across weekdays, weekends, and holidays.
  • Applicants must be 18 years or older to fulfill certain responsibilities, including handling and serving alcohol.
If you have a passion for food and travel, you are in the right place. We are the global experts in food travel, offering a delightful experience for everyone.

Whether you are traveling by air, rail, or just passing through, we provide the finest food and beverage options.

We collaborate with over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.


Explore a career with *M&S*, where quality and excellence converge.

Become a part of our mission to uphold the standards of one of the UK's most cherished brands and contribute to the ongoing success of M&S.

In your role, you will be instrumental in delivering outstanding customer experiences.
*BENEFITS OF WORKING WITH SSP AS A DUTY MANAGER:
At SSP, we offer more than just jobs; we provide vibrant career opportunities with numerous benefits:

* *Meal Discount: *Enjoy a 75% discount on meals while on duty.

* *Employee Perks:
  • Benefit from up to a 50% discount on various SSP brands and franchises throughout the UK.
* *Friends and

Family Program:

  • 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply)
  • App: Access shopping discounts, GP appointments, a 24/7 help line, and financial and wellbeing support for you and your family.
* *Flexible Work Hours:
  • We promote work-life balance to accommodate diverse lifestyles.
* *Career Development*: Participate in award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme.
* *Health and

Wellbeing Initiatives:

  • Retail Trust, flexible working arrangements, and comprehensive family-friendly leave.
* *Inclusive Culture:
  • We value diversity and inclusion at SSP, with various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability initiatives.
* *Engaging Activities:
  • Participate in events like Barista Competitions, Millie's Cookies Ice Off Challenge, and Superstars Recognition.
* *Financial Benefits:
  • Access pension plans, life assurance, share incentive schemes, cycle to work schemes, competitive pay rates, and more.
*AS A DUTY MANAGER, YOU WILL:

  • Bring at least 1 year of supervisory experience in a hospitality or retail environment.
  • Create a clean and inviting atmosphere that exceeds customer expectations, consistently striving for service improvement.
  • Mentor and support your colleagues, ensuring a safe working and dining environment while being the primary contact for daily inquiries.
  • Coordinate team operations, overseeing the unit's opening and closing, ensuring adherence to operational standards, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining processes.
  • Recognize and celebrate exceptional service within the team, leading by example and fostering an inclusive and motivated environment.
  • Build strong relationships, communicate effectively, and make informed decisions to ensure team success and deliver excellence in customer service.
If you believe you could thrive at SSP, consider this opportunity to embark on a rewarding journey as a Duty Manager.

*SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.*