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Operations Coordinator

2 months ago

Bath, Bath and North East Somerset, United Kingdom Liberty Gas Group Full time

Liberty Gas Group is thrilled to announce an opportunity for a motivated and dynamic Operations Coordinator to become a part of our team. This position is a full-time, permanent role, where you will be expected to work 40 hours each week. In return, we offer a competitive salary along with a comprehensive benefits package.

As a leading firm in Heating and Compliance, we prioritize our customers and clients in every aspect of our operations. Liberty specializes in professional gas installation, maintenance, and servicing, as well as energy solutions, ensuring that we deliver exceptional value for money services that positively impact individuals and communities.

Our organization's strength is rooted in the caliber of our team members. We take pride in employing the most talented and driven professionals in the property services sector.

Key Responsibilities of the Operations Coordinator include:

  • Prioritizing and scheduling backfill and reinstatement tasks
  • Rescheduling tasks that deviate from the planned program
  • Assisting in managing contract requirements for various projects
  • Handling incoming calls and scheduling a variety of works
  • Validating each task to ensure all necessary information is accessible
  • Cultivating and managing customer and client relationships
  • Ensuring all regulatory information is updated and logged in real-time, providing status updates on the internal system
  • Delivering efficient and adaptable responses to operational challenges, maintaining service delivery levels and program works in accordance with contract-specific requirements and the capabilities and timelines of engineers and supervisors

Ideal Candidate Profile:

  • Strong educational background
  • Previous experience in call handling and scheduling
  • Proficiency in operating computerized database systems
  • Solid understanding of office operational systems
  • Exceptional communication skills
  • Ability to work autonomously as well as collaboratively within a team
  • Demonstrated analytical skills and adaptability to manage change effectively

We provide a variety of benefits for a fulfilling career, including but not limited to:

  • Pension scheme
  • 23 days of Annual Leave, in addition to Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards, where employees are recognized by peers for exemplifying Liberty values, with winners receiving high street vouchers

YuLife benefits include:

  • Life Insurance/Death in service benefit at 2x annual salary
  • Smart Health, offering 24/7 access to UK-based GPs
  • Best Doctors service for second opinions on complex cases
  • Mental Health Support, including 4-6 sessions with a psychologist or psychotherapist
  • Online Health Check and Nutrition consultations
  • Online fitness program
  • YuMatter+ Employee Assistance Programme for mental, financial, and professional wellbeing, including up to 5 confidential counselling sessions
  • Free will writing service
  • Reward scheme for healthy behaviors to earn YuCoin, redeemable for vouchers/rewards
  • Exclusive discounts on membership and wellbeing products
  • Medicash Health Cash Plan (optional registration), allowing claims for eligible dental or optical treatments, specialist consultations, tests, or scans
  • Discounts on gym memberships, cinema tickets, travel, holidays, and retail

Furthermore, at Liberty, we are committed to investing in the training and development of our employees, ensuring they meet industry standards and competencies. We aim to provide additional training as needed to equip you with the skills necessary to deliver exceptional service.

Liberty is dedicated to fostering a diverse and inclusive environment where everyone can be their authentic selves. We are committed to equal employment opportunities for all qualified candidates, guided by our values of Passion, Openness, Respect, and Trust, supported by Fairness, Respect, Equality, Diversity, Inclusion, and Engagement.

Please note that only candidates with the right to work in the UK will be considered for this position.

As part of our recruitment process, all employees must undergo vetting and pre-employment checks. For this role, a Disclosure and Barring Service (DBS) Check may be required prior to or upon starting employment with Liberty.

If you are eager to contribute to a busy and high-performing team, we encourage you to consider the Operations Coordinator position.