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Retail Operations Leader

3 months ago


Livingston, West Lothian, United Kingdom SWAROVSKI UK Full time
Position Overview

At Swarovski, where creativity intertwines with elegance, our Assistant Store Managers serve as the foremost representatives of our brand, delivering exceptional service and a memorable shopping experience.

We are in search of a dynamic Assistant Store Manager who can infuse passion into our team, inspire our customers, and transform aspirations into reality.

If you are seeking a fulfilling role within a diverse environment that challenges norms and embodies your genuine enthusiasm for fashion and jewelry, this is the opportunity for you.

Role Responsibilities

As a key ambassador for our brand, you will collaborate with your team to:

  • Exceed expectations and enhance every customer interaction.
  • Develop a loyal clientele by nurturing relationships with both existing and new customers.
  • Exemplify leadership qualities, inspiring your team through your dedication and energy.
  • Assist in the recruitment process, mentor, and energize the team to drive business success.
  • Contribute to the execution of monthly sales strategies, objectives, and performance metrics.
  • Facilitate the onboarding process for new team members.

Candidate Profile

The ideal candidate will possess:

  • A minimum of 12 years of experience in a diverse retail setting.
  • A strong interest or background in luxury fashion, cosmetics, or lifestyle brands.
  • Proven leadership and coaching capabilities.
  • Digital literacy, adaptability, and a mindset geared towards growth.
  • A charismatic personality that fosters trust and rapport with customers and colleagues alike.

Benefits Offered

We provide a comprehensive benefits package, which includes:

  • Competitive remuneration
  • Monthly performance bonus
  • Generous employee discount from day one
  • Enhanced vacation entitlement of 6.6 weeks, prorated for part-time staff
  • Exclusive access to our Employee Assistance Programme, offering 24/7 support for well-being, including a Virtual GP service.
  • Access to a wide range of discounts across retail, hospitality, and entertainment through our online benefits platform.

About Swarovski

Since 1895, Swarovski has been synonymous with exquisite crystal craftsmanship and quality, celebrating individuality and bringing joy through our products.

Founded in Austria, we design, manufacture, and market the world’s finest crystals, gemstones, and jewelry, with a global presence of approximately 2,400 stores and 6,700 sales points across 140 countries, employing over 18,000 individuals. Our commitment to sustainability and social responsibility is woven into our heritage, focusing on circular innovation, diversity, and philanthropy through the Swarovski Foundation.

Swarovski is proud to be an equal opportunity employer, fostering an inclusive workplace where every individual feels valued and respected.