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Experienced Account Manager

2 months ago

Colchester, Essex, United Kingdom Howden Full time
Position Overview:
We are seeking a dedicated and knowledgeable Senior Account Handler to join our Corporate & Commercial division. This role is essential in providing outstanding service and support in the management of new business, renewals, and mid-term adjustments, ensuring that our clients receive the most suitable coverage and pricing options available.

Key Responsibilities:
  • Assist in meeting client retention goals by delivering exceptional service.
  • Collaborate with Account Executives to devise effective renewal strategies and participate in client meetings as needed.
  • Gather renewal terms and present them to clients in a clear and professional manner.
  • Prepare and distribute professional summaries and reports using company templates.
  • Ensure timely issuance of renewal documentation in accordance with contract requirements.
  • Manage premium collection prior to the initiation of coverage, adhering to company protocols.
  • Prioritize and execute all tasks promptly and accurately.
  • Address all inquiries, whether written or verbal, in a professional manner, ensuring compliance with service standards.
  • Document all relevant information and correspondence accurately in our systems.
  • Produce precise and professional documentation consistently using appropriate templates.
  • Process adjustments according to established procedures, including notifications to insurers and the issuance of revised documentation.
  • Refer complex queries to senior staff as necessary.
  • Support and collaborate with other branches and resources as required.
Knowledge and Experience:
  • Comprehensive understanding of various general insurance classes and adherence to ethical standards.
  • A minimum of 5 years of experience in corporate insurance is required.
  • Commitment to personal development and staying current through e-learning and professional qualifications.
Skills Required:
  • Strong technical insurance skills, evaluated through regular assessments.
  • High level of accuracy and attention to detail.
  • Efficient processing of work with the ability to meet deadlines.
  • Exceptional client service and negotiation skills.
  • Strong oral and written communication abilities.
  • Capability to analyze client information effectively.
  • Ability to tailor communication to match clients' understanding.
  • Proficiency in influencing and persuading stakeholders.
Qualifications:
  • GCSE in Maths and English (or equivalent).
  • A-levels are desirable.
  • Certification in Insurance is a plus.
Our Culture:
At Howden, we pride ourselves on our unique culture that prioritizes employee ownership and collaboration. Our commitment to being a people-first organization has shaped our approach to business, fostering an environment where innovation thrives and individuals are empowered to excel. We believe that our diverse and inclusive workplace is our greatest asset, allowing us to serve our clients with integrity and respect.