Retail Operations Manager

3 weeks ago


Eastbourne, East Sussex, United Kingdom St Wilfrid's Hospice Full time

About Us:
St Wilfrid's Hospice is dedicated to providing compassionate end-of-life care to individuals in Eastbourne and the surrounding areas of East Sussex. Our hospice is renowned for its exceptional service, as recognized by the Care Quality Commission, and we are committed to expanding our reach to support more patients and their families through collaborative community efforts.

We pride ourselves on fostering a nurturing workplace culture that embodies our core values: compassion, professionalism, progressiveness, and respect. Our organization promotes a dynamic learning environment that encourages career advancement through a structured competency framework.

We actively welcome applications from individuals with disabilities, those from ethnic minority backgrounds, LGBTQ+ individuals, non-binary candidates, and those who have faced mental health challenges.

The Role:

Our team members are crucial to the ongoing success of St Wilfrid's Hospice, and it is imperative that we attract and retain top talent while providing a supportive and fulfilling work atmosphere.

The Retail Operations Manager will oversee the performance of their designated location along with a select group of retail outlets.

This role involves tracking financial metrics and staff performance in alignment with business objectives to ensure sales goals are achieved, maintaining high standards of visual merchandising, and delivering an exceptional experience for both customers and donors.

Additionally, the manager will mentor individual shop leaders in their professional growth and assist in developing their teams.

Benefits Include:

  • A generous annual leave entitlement of 27 days plus public holidays
  • A contributory pension scheme with options for existing NHS pension scheme membership
  • Discounted cinema tickets
  • Employee assistance programs
  • Opportunities for further training and development
  • A supportive workplace environment

For any inquiries regarding your application, please reach out to our Human Resources team.

We encourage you to discuss the role in more detail with our designated contact.

Please note that we may close this vacancy early if we receive a high volume of applications.



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