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Key Account Manager
2 months ago
Role: Key Account Executive – supporting our North America market
Location: Malmesbury (hybrid)
Contract: Full-time, permanent
IMSM is seeking a highly skilled Key Account Executive to manage key account relationships, ensuring customer success and engagement in our North America region.
Key Responsibilities:
- Support the customer onboarding process by setting up new partners
- Lead change projects to improve efficiency and quality of service across the sales cycle
- Manage key account relationships to drive customer success and engagement
- Develop and implement strategies to improve customer satisfaction and retention
- Maintain and optimize our CRM system (HubSpot and IMSMLoop)
Requirements:
- Experience working in account management or customer success/support
- Strong problem-solving skills and ability to find innovative solutions
- Excellent written and spoken English
- Excellent presentation skills and ability to tailor communication style based on context and audience
- Confidence with technology and ability to maintain and optimize a CRM system
Benefits:
- Gym membership
- Birthday vouchers
- Support and opportunities for learning and professional development
- Holiday allowance increasing with service
IMSM values diversity and welcomes applicants with varying backgrounds and experiences. If you believe you can excel in this position, we encourage you to apply.