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Operations Support Coordinator

2 months ago

Bridgnorth, Shropshire, United Kingdom The National Trust Full time
Facilities Services Coordinator

Overview

We are seeking a motivated individual with outstanding organizational abilities and a passion for providing top-notch support to join our team as a Facilities Services Coordinator.
As this position involves various responsibilities, a valid UK driving license is essential.
Weekend work may be required on a rotating basis.

Work Environment

In this role, you will report to the property operations manager and collaborate with department leaders across various areas including Welcome, Gardens, Rangers, Collections, and Programming.

This position is based at a property that serves as a working estate with visitor amenities at multiple locations. Our visitor numbers have significantly increased in recent years, making us one of the most frequented sites in the West Midlands.



Key Responsibilities

Your primary focus will be to support daily operations, utilizing a range of IT tools while working in a dynamic team environment. Your responsibilities will encompass a variety of support services, including financial reporting, volunteer coordination, compliance documentation, and the creation of signage and interpretative materials. You will also manage the accounting and processing for several car parks. Being part of a busy team, your involvement will be crucial in ensuring our visitors enjoy a memorable experience.

In addition, you will oversee a small team of facilities assistants, ensuring that our operational processes and procedures are optimized for efficiency.

As part of your duties, you will participate in a rota for Duty Management, confidently addressing property-related issues as they arise. You will be required to travel between sites to handle various emergencies.



Candidate Profile

To excel in this role, you should possess:
  • Relevant experience in a business support setting, with responsibilities in facilities or office supervision
  • Strong written and verbal communication skills
  • A collaborative team spirit
  • The ability to multitask and prioritize your workload with meticulous attention to detail
  • A willingness to work under guidance while also taking initiative in daily tasks
  • Advanced IT proficiency and adaptability across diverse software applications and social media platforms
  • A friendly and approachable demeanor


Benefits

The National Trust embodies the principle of 'For everyone, for ever'. We are dedicated to fostering an inclusive culture where all individuals feel valued and included. We strive to ensure our workforce reflects the diversity of the communities we serve.


• Comprehensive pension scheme offering up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan scheme


• Season ticket loan


• Electric vehicle lease options


• Employee discounts on various services, including gym memberships and shopping


• Generous holiday allowance of up to 32 days based on length of service, plus a holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working arrangements when feasible


• Employee assistance program


• Free parking at most Trust locations

For further details about the benefits we provide to support our employees, please refer to our resources.