Regional Support Specialist

7 days ago


Horley, Surrey, United Kingdom CAE Full time
Role and Responsibilities

CAE is seeking a highly skilled Regional Support Engineer to join our team based in Gatwick. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our training centre network across Europe, Africa, the Middle East, and globally.

Key Responsibilities:
  • Provide technical support to our training centre network, including software and hardware troubleshooting and resolution.
  • Travel to CAE sites to lead the resolution of discrepancies and provide technical assistance.
  • Develop and implement tests to validate software fixes and perform troubleshooting procedures.
  • Interface with our technical team on site to gather technical details about problems experienced with our products.
  • Maintain high-quality relationships between our technical team and OEMs to facilitate timely resolution of discrepancies and delivery of programs and projects.
  • Support CAE projects deployment, updates, or new deliveries in the European region.
  • Increase systems knowledge and learn new systems as necessary.
  • Provide mentoring and coaching to Simulator Maintenance Technicians within the CAE network as required.
Requirements:
  • Technical degree in aeronautical engineering or significant experience in a related field.
  • Experience in design, development, and/or maintenance of full-flight simulators.
  • Minimum 5 years of S/W design experience, preferably using C/C++ or FORTRAN in a real-time environment.
  • Experience with operating systems Linux, Unix, etc.
  • Deep knowledge of CAE Classic technology and Thales technology.
  • Experience with CAE 7000XR devices and familiarity with L3 devices is a plus.
  • Sound aeronautical knowledge, including knowledge of flight dynamics and aircraft systems.
  • Strong skills in reading and writing English.
  • Strong communication and interpersonal skills.
  • Ability to work unsupervised and use initiative to resolve problems.
What We Offer:
  • Competitive salary
  • Monday – Friday shift pattern with flexibility to work weekends if required
  • Private health insurance
  • Healthcare cash plan
  • Employee stock purchase plan
  • Pension scheme
  • Flexible vacation policy
  • Flexitime scheme
  • Electric Car & Cycle to Work schemes
  • Life Assurance


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