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Customer Complaints Specialist

2 months ago

Bradford, Bradford, United Kingdom FARR ASSOCIATES RECRUITMENT LTD Full time

Job Summary

Farr Associates Recruitment Ltd is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our Customer Complaints team, you will be responsible for managing and investigating complex warranty complaints, working closely with our technical team to secure supportive outcomes for our customers.

Key Responsibilities

  • Investigate and resolve complex customer complaints in a timely and professional manner
  • Collaborate with our technical team to provide solutions and support to customers
  • Communicate effectively with customers and internal stakeholders to ensure seamless complaint resolution
  • Manage and prioritize multiple complaints simultaneously, meeting deadlines and delivering high-quality results
  • Develop and maintain a deep understanding of our products and services to provide expert support to customers

Requirements

  • Previous experience in customer service complaints handling, preferably in a similar industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines
  • IT literacy and proficiency in using databases and other software systems

What We Offer

Farr Associates Recruitment Ltd offers a competitive salary and benefits package, including private healthcare and a 5% pension contribution. We are a dynamic and supportive team, committed to delivering exceptional customer service and driving business growth.