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Jewellery Auction Assistant

2 months ago

Birmingham, Birmingham, United Kingdom Fellows Auctioneers Full time

Position Overview:

We are seeking a dedicated and proactive Pawnbroking Assistant to support our dynamic Pawnbroker Department. This role is essential in managing a diverse range of jewellery items, ensuring smooth operations during our regular sales.

Key Responsibilities:

  • Receive and process items from vendors, ensuring accurate sorting and secure storage.
  • Handle incoming deliveries and address any discrepancies with vendors.
  • Assist in the preparation of items for customer viewings, including ticketing and display setup.
  • Engage with potential buyers during viewings, providing assistance and answering queries.
  • Support operations on sale days, ensuring a seamless experience for customers.
  • Facilitate customer collections and manage the dispatch of items post-sale.
  • Coordinate with the accounts team to confirm payments prior to item release.
  • Address customer inquiries throughout the process, maintaining high service standards.
  • Prepare detailed condition reports upon request, including photographic documentation.

Desired Attributes:

  • Strong multitasking abilities with a keen attention to detail.
  • Dependable and trustworthy with a professional appearance.
  • Excellent organizational skills and effective communication capabilities.
  • Self-motivated and able to work collaboratively within a team environment.

Preferred Experience:

  • Background in fast-paced work settings.
  • Familiarity with jewellery is advantageous but not mandatory.

About Our Company:

Founded in 1876, Fellows Auctioneers is a reputable family-run auction house based in Birmingham's Jewellery Quarter. We specialize in luxury watches, designer brands, and unique jewellery pieces, conducting regular specialist auctions each month.

We pride ourselves on delivering exceptional customer service and creating a welcoming atmosphere for our clients. Our commitment to excellence is reflected in our outstanding ratings.

Benefits of Employment:

  • Discretionary team rewards and overtime compensation.
  • Additional annual leave based on tenure.
  • A collaborative and inspiring work environment.
  • Access to learning resources and professional development opportunities.
  • Modern technological tools and systems for efficient auction management.
  • Comprehensive employee wellbeing support available 24/7.
  • Employee discount programs and purchasing incentives.
  • Electric car scheme with charging facilities.
  • Parking permit provided upon successful completion of probation.

If you believe you possess the qualities we are looking for, we encourage you to consider this opportunity.