Team Leader
2 days ago
About the Role
Giant Eagle is seeking a highly motivated and experienced Team Leader to join our Curbside Team. As a Team Leader, you will be responsible for leading a team of Team Members to provide exceptional customer service and ensure a seamless curbside experience.
Key Responsibilities
- Team Management
- Recruit, train, and develop Team Members to achieve their full potential
- Provide coaching and feedback to Team Members to improve performance
- Conduct performance evaluations and make recommendations for promotions or other changes in status
- Customer Service
- Ensure that all customers receive exceptional service and have a positive experience
- Respond to customer complaints and concerns in a professional and timely manner
- Operations
- Oversee the daily operations of the Curbside Team, including scheduling and inventory management
- Monitor and analyze sales and profit data to identify areas for improvement
- Communication
- Communicate effectively with Team Members, customers, and other departments to ensure seamless operations
- Provide regular updates and feedback to Team Members and management
- Safety and Security
- Ensure that all Team Members are aware of and follow safety and security protocols
- Monitor and report any safety or security incidents
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least 6 months to 1 year of experience in a leadership or management role
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including nights, weekends, and holidays
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