Fitness Coach

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

About the Role:

Fusion Lifestyle is seeking a highly motivated and customer-focused individual to join our team as a Fitness Instructor. As a key member of our team, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities:

  • Establish and maintain strong relationships with our customers and potential customers, providing a personalized experience that meets their needs and exceeds their expectations.
  • Supervise activities in the Fitness Rooms, ensuring a safe and enjoyable experience for all members.
  • Assist in the implementation, marketing, and administration of fitness programs and activities, promoting a healthy and active lifestyle.
  • Deliver fitness assessments, programs, and testing, exercise prescription, and GP referrals, as required, following appropriate training and guidelines.
  • Support sales and retention processes, working closely with the sales team to drive membership growth and customer satisfaction.
  • Maintain accurate customer records and perform administrative duties as required, ensuring seamless communication and data management.
  • Stay up-to-date with mandatory qualifications, licensing, and CPD/training requirements, ensuring compliance and professional development.
  • Champion health, safety, and hygiene policies, conducting regular checks and reporting any issues promptly.
  • Support the management of customer flow and expectations, ensuring a smooth and enjoyable experience for all members.
  • Perform daily cleaning and maintenance of equipment and facilities, reporting any faults or major repairs to the relevant team.
  • Proactively manage customer behavior, ensuring a safe and enjoyable environment for all members.

Employee Benefits:

  • 22 days' holiday, plus 8 bank holidays (pro rata)
  • Employer Contribution Pension Scheme
  • Free Gym & Swim membership at Fusion centres
  • Free Eye tests
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Industry Leading Training

Fusion Lifestyle is a dynamic and fast-paced company that values its employees and strives to create a positive impact on the community. If you are passionate about delivering exceptional customer service and promoting a healthy lifestyle, we encourage you to apply for this exciting opportunity.


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