Fitness Coach
2 months ago
About the Role:
Fusion Lifestyle is seeking a highly motivated and customer-focused individual to join our team as a Fitness Instructor. As a key member of our team, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.
Key Responsibilities:
- Establish and maintain strong relationships with our customers and potential customers, providing a personalized experience that meets their needs and exceeds their expectations.
- Supervise activities in the Fitness Rooms, ensuring a safe and enjoyable experience for all members.
- Assist in the implementation, marketing, and administration of fitness programs and activities, promoting a healthy and active lifestyle.
- Deliver fitness assessments, programs, and testing, exercise prescription, and GP referrals, as required, following appropriate training and guidelines.
- Support sales and retention processes, working closely with the sales team to drive membership growth and customer satisfaction.
- Maintain accurate customer records and perform administrative duties as required, ensuring seamless communication and data management.
- Stay up-to-date with mandatory qualifications, licensing, and CPD/training requirements, ensuring compliance and professional development.
- Champion health, safety, and hygiene policies, conducting regular checks and reporting any issues promptly.
- Support the management of customer flow and expectations, ensuring a smooth and enjoyable experience for all members.
- Perform daily cleaning and maintenance of equipment and facilities, reporting any faults or major repairs to the relevant team.
- Proactively manage customer behavior, ensuring a safe and enjoyable environment for all members.
Employee Benefits:
- 22 days' holiday, plus 8 bank holidays (pro rata)
- Employer Contribution Pension Scheme
- Free Gym & Swim membership at Fusion centres
- Free Eye tests
- Cycle to Work Scheme
- Employee Referral Scheme
- Industry Leading Training
Fusion Lifestyle is a dynamic and fast-paced company that values its employees and strives to create a positive impact on the community. If you are passionate about delivering exceptional customer service and promoting a healthy lifestyle, we encourage you to apply for this exciting opportunity.
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