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Night Team Member
2 months ago
Job Title: Night Team Member
Job Summary:
We are seeking a reliable and responsible Night Team Member to join our team at Bournemouth Carlton Hotel, Signature Collection By Best Western. The successful candidate will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff during the night shift.
Key Responsibilities:
- Guest Services: Manage guest requests and ensure they are handled promptly and professionally.
- Security and Safety: Maintain security and safety procedures during the night shift, including regular security checks throughout the hotel.
- Support Services: Provide general support to the hotel staff during the night shift, including assisting with maintenance or housekeeping tasks as required.
- Food and Beverage Services: Serve food and beverages to guests as required, including setting up meeting rooms and other areas as needed.
- Front Desk Services: Check guests in and out of the hotel as required, handling any emergency situations that may arise.
- Reporting: Prepare reports for senior management as required.
Requirements:
- Previous Experience: Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Customer Service: Excellent customer service skills and a friendly, professional demeanor.
- Communication: Strong communication and interpersonal skills.
- Safety and Security: A good understanding of safety and security procedures.
- Adaptability: The ability to remain calm and composed in high-pressure situations, with a flexible and adaptable approach to work.
- Organizational Skills: Good organizational skills and attention to detail.
About Us:
Bournemouth Carlton Hotel, Signature Collection By Best Western is a premier hotel located in the heart of Bournemouth, offering stunning seafront views and a range of amenities and services. We are part of LGH Hotels Management, a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.
