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Store Manager
2 months ago
We are seeking a highly skilled and experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.
Key Responsibilities:- Inspire and motivate a high-performing team to achieve sales targets and deliver exceptional customer service
- Monitor store performance and make recommendations to improve results
- Communicate store performance and company updates to the team
- Encourage a customer-centric culture and ensure the team delivers sound fashion consulting at all times
- Proactively seek out customer feedback and make recommendations to improve customer service
- Ensure all difficult customer issues are resolved effectively and in a timely manner
- Build rapport and be approachable and helpful to both customers and staff
- Actively coach and develop the team to support internal succession
- Monitor controllable costs and take action where appropriate
- Understand and adhere to the company's Health & Safety procedures
- Professional and commercially astute with a passion for customer service, people management, and a strong desire to succeed
- Super passionate about your product and your store standards, creating a unique high-street shopping experience
- Customer service you believe in, not because you have to, every customer must walk out feeling they have had a personal shopping experience
- Commercial awareness is a must, you must also be able to read and understand the reports and figures as well as knowing what makes a store look outstanding
- Excellent people management skills, with the ability to motivate and gain respect from your team
- Ideally experience of the premium service market or a very clear understanding of it
McCarthy Recruitment is an award-winning multi-sector recruiter. We believe that you matter and care about unlocking your full potential. Work with us to find your perfect role and start your journey today.
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