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Information and Communication Technology Engineer

2 months ago

Cannock, Staffordshire, United Kingdom Staffordshire Fire and Rescue Service Full time

Job Title: ICT Engineer
Department: ICT, Strategy & Intelligence Department (SID)
Employer: Staffordshire Fire & Rescue Service
Salary: Grade 6 (£29,269 - £32,076)

About Us:
Staffordshire Fire & Rescue Service (SFRS) is in search of a dedicated and skilled ICT Engineer to enhance our ICT, Strategy & Intelligence Department (SID). This role presents an excellent opportunity to engage in a vibrant environment and play a crucial part in delivering effective technical support across the organization.

Key Details:

Hours: 37 hours per week (Green Book) - Flexible working scheme available. Location: SFRS Headquarters.

Role Overview: The ICT Engineer will be an integral member of the service desk team, responsible for overseeing and sustaining effective technical support throughout the Service. This position entails delivering first and second-line support.

Key Duties:

Deliver first and second-level support for all ICT resources, including fault identification, reporting, escalation, and coordination with external contractors for prompt resolution. Foster and maintain robust relationships with senior stakeholders and third-party contractors, ensuring effective communication and resolution of issues. Stay informed about existing and emerging technologies, influencing user requirements, and collaborating with the technical team on ongoing and prospective projects. Provide high-level technical advice and guidance to Managers, assessing infrastructure and system proposals, and ensuring compliance with technical standards. Interpret user requirements, develop project proposals, and communicate work schedules for internal and external stakeholders.

Person Specification: Qualifications/Experience:

HNC in a computer-related field or a minimum of 2 years of experience in a computer-related environment. Familiarity with the development and implementation of both front and back-end systems. Understanding of voice and data networking solutions.

Knowledge & Skills:

Advanced knowledge of Microsoft operating systems and software. Advanced knowledge of available hardware solutions, including servers, PCs, and printers. Previous experience with "thin client" technology and Cisco Networking Systems for an integrated IP infrastructure.

Personal Competencies:

Manual Handling. Interpersonal and relationship management skills. Time management skills. Logical thinker with attention to detail. Ability to work under pressure and meet deadlines. Self-motivated and capable of influencing and motivating others. Current Driving Licence.

Benefits:

Enhanced Annual Leave Entitlement. Generous Pension Scheme. Access to Onsite Gyms and Fitness Advisor. Free Parking at most sites. Enhanced Maternity Package. Occupational Health Center. Employee Assistance Programme (EAP). Eye Tests. Flexible Working Scheme. The Firefighter Charity support. Cycle Scheme. Blue Light Card. Flamesavers - Credit union offering loans and savings accounts. Rewards for Rescue.

SFRS is committed to equality and diversity in our workforce and services provided to our communities.

How to Apply: To apply for this role, please submit your CV and a cover letter outlining your relevant experience in one document to the CV file on the application.

Staffordshire Fire & Rescue Service is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.