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Product Support Specialist

2 months ago

Peterborough, United Kingdom PE Global International Full time
Job Description

PE Global International is seeking a highly skilled Product Support Representative to join our team. This is a 12-month contract position, working in a hybrid environment.

Key Responsibilities:
  • Identify, analyze, and resolve customer needs and problems in assigned territories.
  • Develop and meet expectations, deliver results, identify alternative courses of action, and make timely decisions.
  • Advise on and recommend ways to enhance customer loyalty.
  • Apply decisions to support product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, and more.
  • OEM Product Support account management
  • Distributor Product Support account management
  • Dealer Product Support account management
Requirements:
  • Minimum 3 years of experience in service account management, preferably in the off-highway industry.
  • Excellent communication skills.
  • Previous high-level customer interaction experience.
  • A university degree or equivalent experience in a related field.

Interested candidates should submit an updated CV. Although we cannot respond to all applications, we will provide feedback on your application. Please note that by submitting your CV, you are consenting to discuss other suitable positions with us. You can opt out of this by specifying in your application.