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Rail Replacement Coordinator

2 months ago

Swansea, City and County of Swansea, United Kingdom Transport UK London Full time

At Transport UK London, we're seeking a highly skilled and customer-focused individual to join our team as a Rail Replacement Coordinator. This exciting role will see you working across the Wales network, ensuring the smooth operation of our services during times of disruption and pre-planned work.

The Role

As a Rail Replacement Coordinator, you'll be responsible for managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You'll receive comprehensive training to ensure you have all the knowledge and skills needed to excel in this role.

Key Responsibilities

  • Manage rail replacement services during times of disruption and pre-planned work
  • Ensure buses and trains run on time and make announcements as required
  • Carry out safety duties and assist with customer service and revenue
  • Work collaboratively with the special events team as required

Requirements

  • Excellent communication and customer service skills
  • Ability to work flexibly and at short notice
  • Strong decision-making skills and attention to detail
  • Systematic approach to working and ability to work under pressure

What We Offer

  • Competitive salary of £13.78 per hour
  • Range of benefits, including access to our employee assistance programme
  • Opportunities for career development and growth
  • Flexible working arrangements to suit your needs

Apply Now