Senior Systems and Infrastructure Specialist

4 weeks ago


Leeds, Leeds, United Kingdom QA Full time

Senior Systems and Infrastructure Engineer
Hybrid/Leeds Commutable Permanent

Your Role:
As a Senior Systems and Infrastructure Engineer at QA, you will be responsible for delivering high-quality technical support to our user base across multiple locations. You will provide 3rd line technical support via telephone, onsite, and help desk software, ensuring timely resolution of incidents and effective communication with end-users. Additionally, you will support IT infrastructure roll-out projects, including planning and implementation.

Key Responsibilities:

  • Lead key infrastructure projects, driving the implementation of new tools and solutions with a focus on Azure architecture.
  • Collaborate with appliances and products, including Cisco and Server 2019.
  • Provide 3rd line support for escalations of events impacting QA's infrastructure.
  • Carry out 3rd line fault resolution for workstation, system, infrastructure, data, or telephone-related problems.
  • Identify recurring problems and report them to the IT Systems Manager.

Skills and Experience:

  • Azure Cloud Computing Services (ACCS)
  • Experience with migration to Azure
  • 3rd Line support experience
  • Worked within ITIL guidelines
  • Change management
  • Veeam Backup proficiency

About QA:

At QA, we believe in the importance of continuous learning and skill development. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

We are headquartered in London and New York. Learn more at QA.com



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