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Retail Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Flannels Full time
Store Manager - Flannels

Company Overview

FLANNELS stands as the premier destination for luxury fashion, catering to both men and women with a curated selection of over 200 brands, ranging from renowned international designers to contemporary labels.

With a keen eye for detail and a commitment to timeless elegance, FLANNELS embodies a luxury lifestyle that harmonizes tradition with modernity. Our stores and online presence reflect an elegant simplicity, ensuring that the focus remains on the exceptional brands we showcase.

As we pursue further growth and expansion, we are in search of an outstanding, driven, and proven Store Manager to become a vital part of our Flannels team.


Key Responsibilities
  • Enhance sales performance to surpass established targets while identifying opportunities for continuous improvement.
  • Lead and inspire the team to achieve and exceed sales objectives.
  • Maintain a strong presence on the sales floor to drive personal and team sales.
  • Deliver exceptional customer service consistently.
  • Equip team members with the necessary tools and knowledge to meet key business goals.
  • Oversee the presentation and merchandising of seasonal products in accordance with Head Office guidelines.
  • Stay informed about current market trends, upcoming customer promotions, and local competitors.
  • Ensure all administrative tasks, policies, and procedures are executed efficiently and accurately.
  • Drive and achieve key performance indicators (KPIs).
  • Perform additional duties as required within the scope of your role.

Qualifications

Essential Skills and Knowledge:

  • A robust background in client relations, with a well-established network of personal contacts.
  • Prior experience in the premium retail sector is preferred.
  • Exceptional people management skills, with strong leadership and motivational abilities.
  • Outstanding communication, planning, and organizational skills.
  • Strong analytical capabilities, with the ability to interpret financial and sales data.
  • A high level of brand awareness and product knowledge.
  • Familiarity with the local market.

Personal Attributes:

  • High energy levels to drive projects to successful completion.
  • Confident and assertive demeanor.
  • Positive, enthusiastic attitude with a proactive approach.
  • Passion for fashion retail.
  • Professional presentation and conduct.
  • Trend-conscious and fashion-aware at all times.

Additional Benefits
  • Eligibility for weekly, monthly, and quarterly commercial bonuses.
  • Stocktake bonuses.
  • Commission-based bonuses across a diverse range of products.
  • Monthly group rewards and recognition initiatives.
  • Long service awards.
  • Access to a variety of development courses with national qualifications.
  • 28 days of holiday entitlement.
  • 50% discount on in-store uniform.
  • Discounted gym membership options.
  • 20% discount across all Frasers Group brands.