Lead Cybersecurity Service Manager

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department of Work & Pensions Full time £52,512 - £63,517
Position Overview

We are seeking a Senior Cyber Services Manager to enhance our Cyber Security team. This role offers a unique opportunity to contribute to the transformation of government services through innovative digital solutions.

Key Responsibilities
  • Support the Cyber Security Ecosystem by identifying, mitigating, and recovering from security threats.
  • Utilize your expertise in ServiceNow to manage and improve the SecurePlace platform.
  • Collaborate with Product, Risk, and Compliance teams to align with the overarching Digital Security strategy.
  • Implement formal methodologies to manage risk effectively within an enterprise environment.
  • Foster strong relationships with senior stakeholders to ensure effective service delivery.
Qualifications

The ideal candidate will possess:

  • Extensive experience in managing large IT Products and Services in production settings.
  • Expertise in the ServiceNow platform and a solid understanding of security technologies.
  • Demonstrable experience in leading complex process management within a Service Management Framework, such as ITIL.
  • A comprehensive understanding of Digital Products and Services, particularly in platform management processes.
Work Environment

This position supports a hybrid working model, allowing flexibility between home and office environments. You will be part of a dynamic ITSM community that values collaboration, coaching, and professional development.

Compensation and Benefits

We offer a competitive salary ranging from £52,512 to £63,517, along with a generous civil service pension scheme with employer contributions of 28%. Additional benefits include:

  • Flexible working hours and leave options.
  • A comprehensive leave package starting at 26 days, increasing to 31 days over time.
  • Family-friendly policies and discounts on various services.
  • Opportunities for professional growth and career advancement.


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